Job Description
Immediate Part-Time Opening in Fort Worth! Join our dynamic team at Fort Worth Solutions Group as a Customer Service Specialist. We're seeking motivated individuals to deliver exceptional client experiences while working flexible hours. This urgent hiring opportunity offers competitive pay and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply now!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Update CRM systems accurately and maintain detailed records
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Adhere to company compliance and security protocols
- Support weekend shift coverage as needed
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability including evenings/weekends
- Basic knowledge of retail/service industry practices
- Valid Texas ID or driver's license