Job Description
Join our dynamic team at Nexus Solutions LLC, a rapidly growing tech support firm in Columbus! We're urgently seeking part-time Customer Service Specialists to deliver exceptional client experiences. This flexible role offers competitive pay, remote work options, and immediate start dates. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues for enterprise clients using diagnostic tools
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives for client satisfaction
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with Windows OS and basic networking concepts
- Strong written/verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- CompTIA A+ certification a plus