Job Description
Join our dynamic team at NexCare Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our Columbus, OH office. This flexible role offers competitive pay, comprehensive training, and the opportunity to grow with a leader in healthcare support services.
As a key member of our client success team, you'll handle inbound inquiries, resolve issues efficiently, and maintain detailed records. Perfect for students, career changers, or those seeking flexible hours. Apply today to start immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing and account issues while maintaining 95% customer satisfaction
- Update client records in CRM systems with 100% accuracy
- Collaborate with healthcare providers to coordinate patient services
- Process insurance verifications and eligibility checks
- Identify upsell opportunities for additional support services
- Adhere to HIPAA compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in healthcare or BPO
- Proficient in Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and data accuracy
- Available to work evenings/weekends (20-25 hours/week)
- Background check and drug screen required