Job Description
Join MetroHealth System's award-winning team as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional patient experiences while supporting our mission of innovative care. This flexible role offers competitive pay, comprehensive training, and the opportunity to make a meaningful impact in Cleveland's healthcare landscape. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding billing, appointments, and services
- Update and maintain electronic health records accurately
- Collaborate with clinical teams to ensure seamless care coordination
- Process insurance verifications and eligibility checks
- Document all interactions in compliance with HIPAA regulations
- Contribute to continuous improvement of patient satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite and CRM systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic medical terminology knowledge beneficial
- Flexibility to work evenings/weekends (16-24 hours/week)
- Positive attitude with a service-oriented mindset