Job Description
Join CityCare Solutions as a Evening/Weekend Customer Service Specialist and become the voice of our growing healthcare network! We're seeking empathetic professionals to deliver exceptional patient support during flexible evening and weekend shifts. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities while making a real impact in San Antonio's vibrant community. Our culture thrives on innovation, collaboration, and work-life balance—perfect for students, parents, or career-changers seeking adaptable schedules.
Responsibilities
- Handle high-volume patient inquiries via phone, email, and chat during evening/weekend hours
- Resolve billing and insurance concerns with precision and empathy
- Update and maintain accurate patient records in our HIPAA-compliant system
- Collaborate with on-site medical teams for seamless care coordination
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions following regulatory compliance standards
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare or BPO
- Exceptional communication skills in English (Spanish fluency a plus)
- Proficiency with CRM software and MS Office Suite
- Ability to work independently during non-traditional hours
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license for occasional site visits