Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist and make an immediate impact in our dynamic NYC team! We're urgently seeking energetic individuals to deliver exceptional client experiences while working flexible hours. This role offers competitive pay, comprehensive training, and the opportunity to grow with a leading tech support provider. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your rewarding journey!
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues for enterprise clients using CRM and ticketing systems
- Collaborate with Tier 2 support teams for complex problem escalation
- Maintain detailed case documentation in Salesforce with 99% accuracy
- Contribute to process improvement initiatives through weekly team feedback sessions
- Support weekend and evening shift coverage as needed
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with Zendesk, Salesforce, or similar support platforms
- Exceptional communication skills with multilingual capabilities (Spanish/Chinese a plus)
- Ability to type 50+ WPM with strong attention to detail
- Flexible availability including weekends and holidays
- Associate degree or equivalent technical certification preferred
- Proven track record of meeting/exceeding SLA targets