Job Description
Join our dynamic team at Tampa Bay Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to provide exceptional support to our clients in a fast-paced environment. This immediate hire opportunity offers flexible hours and competitive pay, perfect for students, career changers, or those seeking supplemental income.
What We Offer:
- Competitive hourly wage + performance bonuses
- Flexible scheduling (evenings/weekends)
- Comprehensive paid training
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update client information
- Collaborate with team members to resolve escalated concerns
- Maintain accurate records in CRM systems
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Flexibility to work evenings/weekends
- Basic typing skills (35+ WPM)