Job Description
Join Nexus Solutions Group as a Part-Time Customer Service Specialist in New York! We're seeking dynamic professionals with flexible availability to deliver exceptional client experiences. This role offers competitive pay, remote-friendly options, and training for career advancement. Perfect for students, parents, or career-changers seeking work-life balance.
What We Offer:
- Flexible scheduling with evening/weekend options
- Comprehensive paid training
- Health benefits for part-time employees
- Performance-based bonuses
- Clear path to full-time opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues
- Document interactions in CRM systems
- Collaborate with support teams for complex cases
- Maintain service quality metrics (CSAT, FCR)
- Update customer records and profiles
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution
- Flexible availability (15-30 hrs/week)