Job Description
Join our dynamic team at Columbus Community Services as a Part-Time Customer Service Specialist! We're urgently seeking empathetic professionals to deliver exceptional support while enjoying a flexible schedule tailored to your lifestyle. This role offers remote and hybrid options with competitive compensation and growth opportunities. Help us transform customer experiences while maintaining work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and technical issues with professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Adapt to flexible scheduling including evenings/weekends as needed
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with CRM software (Salesforce experience a plus)
- High school diploma or equivalent; college degree preferred
- Ability to work independently with minimal supervision
- Flexible availability including weekends
- Passion for helping others and positive attitude