Job Description
Join our dynamic team at NexTech Solutions! We're urgently seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This role is perfect for students, career changers, or anyone seeking flexible evening work in the heart of NYC. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions matter.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve technical issues and provide product support for our SaaS platform
- Document cases accurately in CRM systems and follow escalation protocols
- Collaborate with day teams to ensure seamless customer experience
- Meet/exceed performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service experience or tech support background
- Strong verbal communication and problem-solving skills
- Ability to work evenings (4 PM - 11 PM) with flexible weekend availability
- Proficiency with CRM software and basic troubleshooting tools
- Must be authorized to work in the United States
- Positive attitude and commitment to customer satisfaction