Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay and immediate start opportunities in the heart of Minneapolis. Perfect for students, parents, or anyone seeking evening work with growth potential. Enjoy a supportive environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person
- Process transactions and maintain accurate records using our POS system
- Resolve customer concerns with empathy and efficiency
- Collaborate with day team to ensure seamless service continuity
- Uphold brand standards in all customer interactions
- Assist with inventory management and store merchandising
- Participate in evening team briefings and training sessions
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Ability to work evenings (4 PM - 10 PM) weekends
- Proficient with basic technology and POS systems
- Positive attitude and adaptability in fast-paced settings
- Valid Minnesota work permit if applicable
- Reliable transportation to downtown Minneapolis