Job Description
Join Nexus Solutions as a Part-Time Customer Service Specialist and become the voice of our brand! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base in Indianapolis. This flexible role offers 20-25 hours per week with competitive pay and opportunities for growth within our dynamic team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product/service concerns with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years experience in customer service or retail
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational skills
- Positive attitude with customer-first mindset