Job Description
Join our award-winning team at Wichita Community Solutions where we're revolutionizing customer engagement across Kansas! We're seeking passionate Customer Experience Specialists to deliver exceptional service while enjoying flexible scheduling options. Whether you're seeking part-time supplemental income or full-time career growth, our hybrid work model offers the perfect balance.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling (part-time/full-time options)
- Comprehensive training and career development
- Modern downtown Wichita office with remote work options
- Health benefits for full-time roles
Be part of a company that values your growth and provides tools to excel in today's dynamic service landscape.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve complex issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions and performance reviews
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and as part of a team
- Flexibility to work evenings/weekends (part-time roles)
- Valid driver's license (for occasional client meetings)