Job Description
Join Coastal Solutions Group, a leader in customer experience innovation! We're seeking dynamic individuals to join our Virginia Beach team in both part-time and full-time capacities. Enjoy flexible scheduling, competitive benefits, and a supportive environment focused on growth and excellence. Perfect for students, career changers, or those seeking work-life balance. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and quality standards
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with CRM software and MS Office Suite
- Strong attention to detail and organizational abilities
- Positive attitude and collaborative mindset