Job Description
Join Phoenix Connect Services and transform your evenings into rewarding income! We're seeking dynamic Evening Customer Service Representatives to provide exceptional support while enjoying the flexibility of part-time work with same-day pay. Perfect for students, parents, or anyone seeking supplemental income without the wait for weekly paychecks. Our modern downtown Phoenix office offers a vibrant, supportive environment where your contributions are valued immediately.
As a cornerstone of our client success team, you'll handle inbound inquiries, resolve issues efficiently, and maintain customer satisfaction—all while earning daily. No weekends required! This role combines the stability of established operations with the excitement of a fast-growing tech support company. Training provided, with opportunities for advancement into leadership roles.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening shifts
- Process orders, troubleshoot technical issues, and resolve billing inquiries
- Maintain accurate customer records in CRM systems
- Collaborate with day-team using shared digital tools for seamless handoffs
- Meet/exceed performance metrics for response time and resolution rate
- Participate in weekly team huddles for process improvements
- Adhere to all company protocols and data security standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) with computer proficiency
- Excellent verbal communication and active listening abilities
- Reliable transportation to downtown Phoenix location
- Ability to work independently during evening hours (4 PM - 10 PM)
- Positive attitude and problem-solving mindset
- Basic knowledge of Microsoft Office suite