Job Description
Join GlobalConnect Solutions as an Evening Customer Service Specialist and become the voice of our brand during our busiest hours! We're seeking motivated individuals to deliver exceptional support to our diverse client base during evening and night shifts. Enjoy a collaborative environment with flexible scheduling, competitive pay, and opportunities for growth. If you thrive in fast-paced settings and value helping others, this is your perfect opportunity to shine while Fort Worth sleeps!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during evening hours (4 PM - 12 AM)
- Resolve technical issues, billing questions, and product concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional communication and problem-solving skills
- Ability to multitask and remain calm under pressure
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation for evening shifts
- Flexibility to work weekends and holidays as needed