Job Description
Join our dynamic team as a Night Shift Part-Time Customer Service Specialist at Metropolitan Solutions Group. We're seeking motivated individuals to provide exceptional support during evening hours (10 PM - 6 AM) in our Los Angeles headquarters. This role offers flexible scheduling, competitive pay, and opportunities for career growth while serving diverse clients across the West Coast.
Our ideal candidates thrive in fast-paced environments and value work-life balance through our evening shift structure. Enjoy free parking, comprehensive training, and a supportive team atmosphere while contributing to award-winning client experiences.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Process transactions, resolve billing inquiries, and troubleshoot technical issues
- Maintain detailed customer records in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex client escalations
- Adhere to HIPAA/GDPR compliance protocols during all interactions
- Contribute to continuous improvement initiatives through feedback analysis
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy
- Reliable transportation to/from our Sunset Boulevard location
- Availability to work 20-30 hours weekly across 4-5 evening shifts