Job Description
Join MetroConnect Solutions as an Evening Part-Time Customer Service Specialist and become the backbone of our 24/7 client support operations. This flexible role offers the perfect work-life balance for night owls seeking meaningful part-time work in Atlanta. Enjoy competitive pay, comprehensive training, and a dynamic team environment while serving diverse clients across the Southeast. We value your dedication and offer advancement opportunities for exceptional performers.
Responsibilities
- Handle high-volume inbound/outbound calls, chats, and emails during evening hours (5 PM - 1 AM)
- Resolve customer inquiries regarding products, services, and billing with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict data security protocols
- Collaborate with overnight support teams for seamless issue escalation and resolution
- Proactively identify trends to improve customer experience and service quality
- Adhere to all compliance standards including HIPAA and PCI-DSS regulations
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce experience a plus)
- Availability to work 3-4 evening shifts weekly (including weekends)
- Strong problem-solving abilities with calm demeanor under pressure
- Basic knowledge of Microsoft Office Suite