Job Description
Join our dynamic team at Bluegrass Solutions Group as a Part-Time Customer Service Specialist in Louisville! We're seeking passionate individuals to deliver exceptional support to our growing client base. This flexible position (20-25 hours/week) offers competitive pay and opportunities for growth within a supportive environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, account, and service-related issues efficiently
- Document interactions in CRM systems while maintaining detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet key performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required; college degree preferred
- 6+ months customer service experience in a fast-paced environment
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings and weekends
- Positive attitude and commitment to exceeding customer expectations