Job Description
Join our award-winning team at Detroit Community Services and enjoy the perfect work-life balance with our flexible part-time schedule! We're seeking a passionate Customer Service Specialist to support our diverse community initiatives. This role offers weekday and weekend options with morning, afternoon, and evening shifts available. You'll be the friendly face that helps Detroit residents access vital resources while gaining valuable experience in community outreach and client relations. Our supportive environment includes paid training and opportunities for growth. Apply today to make a meaningful impact on Detroit's communities while enjoying schedule flexibility!
Responsibilities
- Provide exceptional in-person and phone support to community members
- Assist clients with program enrollment and resource navigation
- Maintain accurate client records and documentation
- Collaborate with cross-functional teams to resolve client issues
- Participate in community outreach events (weekend shifts available)
- Process payments and manage administrative tasks
- Contribute to continuous improvement of service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or administrative experience preferred
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite
- Ability to work independently with minimal supervision
- Empathetic approach to serving diverse populations
- Flexibility to work evenings and weekends as needed
- Valid driver's license (for outreach events)