Job Description
Join Innovate Solutions Group as a Part-Time Customer Service Specialist and kickstart your career in a flexible, supportive environment! We're seeking motivated individuals to deliver exceptional service while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for growth in Jacksonville's thriving business sector. Apply today and become part of our award-winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process transactions accurately
- Maintain detailed records in CRM systems while ensuring data privacy
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including response times and customer satisfaction scores
- Continuously update product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic computer proficiency with MS Office Suite
- Strong communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends (schedule negotiable)
- Customer service experience preferred but not required
- Positive attitude and commitment to continuous learning