Job Description
Join our dynamic team at Pacific Northwest Retail Solutions, where customer satisfaction is our priority! We're seeking a Part-Time Customer Service Specialist to deliver exceptional experiences in our flagship Seattle location. This flexible role offers competitive pay, training, and opportunities for growth in a supportive environment. Perfect for students, career-changers, or those seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer complaints promptly and escalate complex issues to management
- Assist with inventory management, stocking shelves, and maintaining store presentation
- Collaborate with team members to achieve daily sales and service targets
- Train new staff on customer service best practices and store policies
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to multitask in fast-paced settings
- Proficiency with POS systems and basic Microsoft Office applications
- Flexible availability including evenings, weekends, and holidays
- Valid Washington state driver's license if travel between locations required