Job Description
Join our dynamic healthcare team as a Part-Time Customer Service Specialist at Metro Health Solutions! We're seeking compassionate individuals to deliver exceptional patient experiences while supporting our growing Cleveland practice. Enjoy flexible scheduling, competitive pay, and a rewarding environment where your contributions make a difference. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle patient inquiries via phone, email, and in-person with empathy and professionalism
- Manage appointment scheduling and verify insurance coverage
- Update patient records in our HIPAA-compliant electronic system
- Assist with billing inquiries and payment processing
- Collaborate with clinical staff to ensure seamless patient flow
- Maintain organized documentation and confidential records
- Participate in quarterly training to enhance service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare administration experience
- Proficiency with Microsoft Office and electronic health records (EHR)
- Strong multitasking abilities in fast-paced environments
- Excellent verbal and written communication skills
- Basic medical terminology knowledge
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required