Job Description
Join FlexiCare Solutions, a leader in innovative healthcare support services, as an Evening Customer Service Specialist. We're seeking empathetic professionals to deliver exceptional patient assistance during flexible evening shifts (4 PM - 10 PM). Enjoy a supportive remote-first environment with paid training, career advancement opportunities, and the perfect work-life balance. Help transform healthcare experiences while building your career with a company that values your time and talent.
Responsibilities
- Handle inbound/outbound patient inquiries via phone, email, and chat with empathy and professionalism
- Update and maintain accurate patient records in HIPAA-compliant systems
- Coordinate appointment scheduling and insurance verification processes
- Resolve billing and coverage concerns through collaborative problem-solving
- Document all interactions meticulously following regulatory standards
- Collaborate with clinical teams to ensure seamless patient care continuity
- Participate in continuous training to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or healthcare experience required
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during evening hours with minimal supervision
- Strong problem-solving skills with attention to detail
- Flexibility to adapt to changing protocols and patient needs
- Basic medical terminology knowledge is highly desirable