Job Description
Join FlexiCare Solutions and transform your evenings into rewarding part-time work! We're seeking dynamic Evening Customer Service Specialists to join our growing team in Philadelphia. Enjoy the perfect work-life balance with flexible evening schedules (4 PM - 10 PM), competitive pay, and comprehensive training. As a leader in healthcare support services, we empower our team members to thrive while making a real difference in our community.
Why FlexiCare? We prioritize your growth with paid training, advancement opportunities, and a supportive team environment. Our evening shifts are ideal for students, parents, or professionals seeking supplemental income without sacrificing daytime commitments. Benefit from our modern downtown location with free parking and proximity to public transit.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for healthcare clients
- Resolve patient inquiries and appointment scheduling with empathy and efficiency
- Maintain accurate documentation in our HIPAA-compliant systems
- Collaborate with daytime teams to ensure seamless service continuity
- Identify process improvement opportunities during low-traffic hours
- Participate in bi-weekly evening team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in healthcare or call center environment
- Exceptional communication skills and emotional intelligence
- Ability to work independently during evening hours (4 PM - 10 PM)
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Flexibility to cover occasional weekend shifts as needed