Job Description
Join FlexiCare Solutions as a Part-Time Customer Service Specialist and enjoy the perfect work-life balance! We're urgently hiring motivated individuals in Washington DC to deliver exceptional support to our diverse client base. With flexible scheduling options including evening and weekend shifts, this role is ideal for students, parents, and professionals seeking adaptable hours. Our competitive compensation package includes hourly wages plus performance incentives. Benefit from a supportive team environment, comprehensive training, and opportunities for growth within our rapidly expanding healthcare services company. Apply today to start your flexible career journey!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues while maintaining high customer satisfaction scores
- Update and maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Adhere to HIPAA compliance standards for all patient interactions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare or BPO sector
- Exceptional communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Strong time management skills for flexible shift scheduling
- Basic knowledge of medical terminology (certification a plus)