Job Description
We're urgently seeking compassionate Part-Time Customer Service Specialists in Jacksonville, FL! Enjoy unmatched flexibility with evening/weekend shifts while making a real impact. Join our award-winning team in a supportive environment where your work-life balance is prioritized. No nights or weekends required for core shifts – perfect for students, parents, and side hustlers! Apply today for immediate consideration.
Responsibilities
- Delocate customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing issues and product concerns using proprietary CRM systems
- Process returns/exchanges and update customer records accurately
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Document interactions and feedback for continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and adapt to changing priorities
- Reliable transportation to downtown Jacksonville location
- Weekend availability required (Sat/Sun shifts available)