Job Description
Join our dynamic healthcare team as a Part-Time Customer Service Specialist at MetroHealth Solutions. We're urgently seeking compassionate individuals to deliver exceptional patient support while maintaining our industry-leading service standards. This flexible role offers competitive compensation and the opportunity to make a real impact in Philadelphia's healthcare landscape.
Responsibilities
- Handle inbound patient inquiries via phone, email, and secure messaging
- Verify insurance eligibility and process registration paperwork
- Coordinate appointment scheduling across multiple departments
- Maintain accurate patient records in HIPAA-compliant systems
- Resolve billing discrepancies with empathy and precision
- Collaborate with clinical teams to ensure seamless care transitions
- Train on new healthcare protocols and technology platforms
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in healthcare preferred
- Proficiency with EHR systems (Epic or Cerner a plus)
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced medical environment
- Excellent written and verbal communication abilities
- Available for flexible shifts including evenings/weekends
- PHI/HIPAA compliance certification (or willingness to obtain)