Job Description
Join our award-winning healthcare support team as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional patient experiences while supporting our mission to make healthcare accessible. This immediate hire position offers flexible scheduling and the chance to grow your career in a thriving Columbus healthcare environment.
Enjoy competitive pay, comprehensive training, and a supportive team culture where your contributions make a real difference. Perfect for students, career-changers, or those seeking supplemental income with no nights or weekends required.
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with empathy and efficiency
- Verify insurance eligibility and schedule appointments using proprietary software
- Resolve billing inquiries and process payment arrangements
- Maintain accurate patient records in HIPAA-compliant systems
- Collaborate with clinical teams to ensure seamless care coordination
- Meet daily performance metrics for call volume and resolution rates
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or healthcare support experience
- Proficiency with Microsoft Office and data entry systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and accuracy
- Reliable transportation to our West Columbus facility