Job Description
Earn extra cash while making a difference! FlexHire Solutions is hiring passionate Part-Time Customer Service Specialists in Portland, OR. Join our dynamic team where your communication skills shine, and enjoy flexible scheduling to fit your lifestyle. We offer competitive pay, comprehensive training, and a supportive work environment. Perfect for students, parents, or anyone seeking supplemental income with growth potential.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately and maintain detailed customer records
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response time and resolution efficiency
- Identify upsell opportunities and promote company offerings
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Availability to work evenings/weekends (15-25 hours/week)
- Positive attitude and commitment to customer satisfaction
- Ability to thrive in fast-paced, target-driven environments