Job Description
Join our dynamic team at Urban Logistics Columbus as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support while enjoying flexible schedules and reliable weekly pay. Perfect for students, parents, or anyone seeking work-life balance. No nights or weekends required!
Why You'll Love Working With Us:
- Weekly pay with direct deposit
- Comprehensive paid training
- Employee discounts on partner services
- Growth opportunities into full-time roles
- Modern, collaborative workspace in Short North
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and shipping requests accurately
- Update CRM database with real-time customer interaction data
- Collaborate with warehouse team for order fulfillment tracking
- Identify upsell opportunities for partner services
- Maintain organized filing system for customer documentation
- Participate in weekly team huddles and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service experience preferred
- Proficient with Microsoft Office Suite and CRM software
- Exceptional communication and conflict resolution skills
- Reliable transportation to our North High Street location
- Ability to work 20-25 hours weekly (evenings available)
- Positive attitude and problem-solving mindset
- Basic math skills for inventory tasks