Job Description
Join Georgia Tech Solutions' award-winning team as a Customer Service Specialist! We're seeking passionate professionals to deliver exceptional experiences for our clients across Georgia. This flexible role offers both part-time and full-time opportunities to match your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, parents, and career changers seeking work-life balance.
Why Join Us?
- Hybrid work options (3 days remote/2 days in-office)
- Health benefits for full-time roles
- Clear advancement pathways to leadership
- Modern downtown Atlanta office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and expertise
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex solutions
- Meet performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced environments
- Strong problem-solving and multitasking abilities
- Flexibility with evening/weekend shifts