Job Description
Join our dynamic team as a Customer Service Specialist at Global Solutions Inc. in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible scheduling options. Whether you're a student, parent, or career-changer, this role offers growth opportunities and a supportive environment. Enjoy competitive pay, comprehensive training, and the chance to make a real impact in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities based on customer needs
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexible availability including evenings/weekends
- Spanish bilingualism a plus