Job Description
Join Illinois Solutions Group as a dynamic Customer Service Representative and become the voice of our clients! We're seeking passionate individuals to deliver exceptional support experiences across both part-time and full-time opportunities in Illinois. Enjoy flexible scheduling, competitive compensation, and a collaborative environment that values your growth.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including evenings/weekends
- Illinois residency required