Job Description
Are you looking for a flexible part-time job in Albuquerque with the security of weekly pay? Albuquerque Workforce Solutions is hiring dedicated Customer Service Representatives to join our growing team. We pride ourselves on providing exceptional service to our community and offer a supportive work environment.
Why You’ll Love Working Here:
- Weekly Pay: Get your hard-earned money in your pocket every week.
- Flexibility: Choose shifts that work around your school or other commitments.
- Training: Comprehensive on-the-job training provided to ensure your success.
- Career Growth: Opportunities for advancement to full-time and leadership roles.
Role Overview:
In this role, you will serve as the first point of contact for our clients, ensuring their inquiries are handled with care and efficiency.
Responsibilities
- Answer inbound and outbound calls and emails from customers regarding products and services.
- Resolve customer complaints and issues in a timely and professional manner.
- Process customer orders, returns, and exchanges accurately.
- Update customer accounts and maintain detailed records of interactions.
- Provide accurate information regarding pricing, availability, and company policies.
- Collaborate with the team to improve service delivery and customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous customer service or retail experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications (Microsoft Office, email).
- Ability to work independently and as part of a team.
- Must be available to work weekends and evenings as needed.