Job Description
Empire State Support Services is currently seeking a motivated Part-Time Customer Service Representative to join our dynamic team in the heart of New York City. We value passion, dedication, and potential over prior experience, offering a fantastic opportunity for individuals looking to kickstart their career in a supportive corporate environment.
In this role, you will be the primary point of contact for our valued clients, interacting via phone, email, and chat to resolve inquiries and ensure satisfaction. We provide comprehensive on-the-job training to help you master our systems and succeed.
Responsibilities
- Greet and assist customers with inquiries regarding our products and services.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain accurate, up-to-date records of all customer interactions and transactions.
- Collaborate with the sales and operations teams to improve overall service quality.
- Identify and escalate complex issues to the supervisor when necessary.
- Update customer information in our CRM database systems.
- Assist in maintaining a clean and organized workspace.
Qualifications
- High school diploma or equivalent is required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Reliable internet connection and computer access.
- A positive attitude and a strong willingness to learn new systems.