Job Description
Are you looking for a rewarding part-time opportunity in the heart of San Antonio? Horizon Digital Solutions is hiring immediately for our vibrant customer service team. We are seeking dedicated individuals who can deliver exceptional support with a smile.
Why Join Our Team?
- Immediate Start: Don't wait weeks for an answer. Begin making an impact within days.
- Flexible Schedule: Choose shifts that fit your lifestyle, perfect for students or second earners.
- Competitive Pay: Earn between $18.00 and $22.00 per hour with performance bonuses.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
We value our team members and offer a dynamic work environment where your growth matters. If you are ready to jumpstart your career, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints to ensure high satisfaction levels and retention.
- Process orders, returns, and exchanges accurately within our CRM system.
- Document customer interactions, feedback, and account details thoroughly.
- Collaborate with team leads to identify trends and improve service processes.
- Assist with general administrative tasks as needed to support department operations.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with basic computer applications and internet navigation.
- Ability to work independently and meet performance targets under pressure.
- Reliable internet connection if working remotely (Hybrid option available).