Job Description
Are you looking for part-time jobs in Ohio that offer the freedom of a flexible schedule? Horizon Support Services is currently seeking dedicated individuals to join our team. We pride ourselves on providing weekly pay and a supportive work environment, whether you are looking for remote work or a local opportunity in Columbus.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. We value work-life balance and offer schedules that fit around your life, not the other way around.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and account details in our CRM system.
- Process returns, exchanges, and service requests according to company policy.
- Collaborate with the support team to troubleshoot complex technical or account issues.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required for the right candidate.
- Excellent written and verbal communication skills.
- Must have a reliable computer and high-speed internet connection for remote roles.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong problem-solving skills and attention to detail.