Job Description
Join our award-winning team as a Flexible Evening Part-Time Customer Support Specialist in Dallas, TX! We offer competitive pay, remote flexibility, and a supportive environment perfect for students, parents, or professionals seeking work-life balance. Enjoy evenings off while making a meaningful impact through exceptional customer service.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- 100% remote work opportunity
- Flexible scheduling (evening shifts only)
- Comprehensive training and career growth paths
- Health benefits eligibility for part-time employees
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening hours (4 PM - 12 AM)
- Resolve customer inquiries regarding products, services, and account management
- Maintain detailed customer interaction records in CRM systems
- Collaborate with support teams to escalate complex issues
- Identify opportunities to improve customer experience workflows
- Meet or exceed monthly performance metrics (CSAT, resolution time)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection for remote work
- Availability to work 20-30 hours/week on evenings only