Job Description
Are you looking for Weekend Part Time Jobs in Boston, MA? Horizon Support Solutions is hiring immediately for our dynamic evening and weekend team. Join a growing company that values your time and offers competitive pay with flexible scheduling.
We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be the first point of contact for our clients, providing top-tier assistance during peak hours. This is an immediate hire opportunity for individuals ready to start work quickly.
Why Join Us?
- Flexible Schedule: Work your desired weekend and evening shifts.
- Immediate Start: Onboarding and training begin as soon as you apply.
- Paid Training: Get up to speed quickly with our comprehensive program.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
Don't miss this chance to advance your career with a company that prioritizes its employees. Apply today!
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening and weekend shifts.
- Resolve customer inquiries and technical issues efficiently and accurately.
- Document all interactions and support tickets in our CRM system.
- Collaborate with the team to improve response times and customer satisfaction scores.
- Identify trends in customer issues and escalate complex problems to senior management.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Strong communication and active listening skills.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency with basic computer applications and internet navigation.
- Must be authorized to work in the United States.