Job Description
Are you a people person looking for a flexible schedule? Sunshine Support Solutions is seeking a highly motivated Part-Time Customer Service Representative to join our thriving team in Tampa, FL. We specialize in providing top-tier support to our clients and are looking for individuals who are available to work evening and weekend shifts.
As a key member of our team, you will play a vital role in ensuring our clients receive exceptional service. We pride ourselves on a modern, high-conversion environment where your contributions are valued. If you are ready to start a rewarding part-time career with growth potential, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on resolution.
- Resolve customer complaints and issues professionally, maintaining a positive brand image.
- Process orders, returns, and exchanges accurately and efficiently.
- Update and maintain customer records in the CRM database.
- Collaborate with the support team to identify process improvements.
- Provide accurate information regarding products, services, and policies.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not required.
- Strong verbal and written communication skills.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends.
- Proficient in using computer systems and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment.