Job Description
Are you looking for a flexible schedule with a competitive pay rate?
Apex Solutions Inc. is urgently hiring for Part-Time Customer Service Representatives to join our high-performing team in Atlanta, Georgia. We are seeking dedicated individuals who thrive in fast-paced environments and are available for evening and weekend shifts.
In this role, you will be the face of our brand, ensuring our customers receive top-tier support. We offer a supportive culture, training opportunities, and the ability to work from our modern downtown office.
Responsibilities
- Handle high-volume customer inquiries via phone and email in a professional and timely manner.
- Resolve complex customer issues efficiently by identifying root causes and providing effective solutions.
- Assist with order processing and returns, ensuring accuracy and customer satisfaction.
- Document all interactions accurately in our CRM system for future reference.
- Maintain a positive and empathetic attitude even during high-pressure situations.
- Collaborate with the sales and support teams to improve overall service delivery.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required.
- Must be available to work evenings and weekends (shift times: 5:00 PM - 10:00 PM).
- Strong verbal communication skills with the ability to listen actively.
- Proficiency in basic computer applications and Microsoft Office Suite.
- Problem-solving mindset with a focus on customer retention.