Job Description
Are you seeking a flexible career opportunity that fits your evening schedule? Nexus Support Solutions is looking for motivated individuals to join our growing team as Part-Time Customer Service Representatives.
In this entry-level role, you will be the friendly voice our customers rely on during their evening hours. We pride ourselves on a supportive work culture that values your time and growth. If you are ready to start a new chapter in your professional life, we want to hear from you.
Why Apply?
- Flexible Schedule: Work 3:00 PM – 11:00 PM to maintain your work-life balance.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Training Provided: No prior experience needed; we provide comprehensive training.
- Modern Environment: Join a tech-forward company in the heart of Charlotte.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the morning shift team to ensure seamless service transitions.
- Identify opportunities to provide additional value to clients and suggest upsells when appropriate.
- Participate in daily team meetings and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work independently and manage time effectively during evening shifts.
- Strong problem-solving skills and a customer-first mindset.
- Must be available to work evenings, weekends, and holidays as required.