Job Description
Are you looking for a job that fits your life? Horizon Support Solutions is currently seeking driven professionals to join our team. We specialize in connecting talent with opportunities that offer daily pay and flexible schedules. Whether you are based in Raleigh, NC, or seeking careers in Texas, we provide the flexibility and support you need to succeed.
In this role, you will be the face of our company, ensuring every client interaction is seamless and positive. We are looking for individuals who are tech-savvy, reliable, and eager to grow within a dynamic environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues efficiently, escalating cases to management when necessary.
- Maintain detailed records of all interactions and transactions in our CRM system.
- Assist in training new hires and providing feedback on team performance.
- Collaborate with cross-functional teams to improve service protocols and customer satisfaction scores.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service, retail, or administrative support is highly desirable.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).