Job Description
Join our dynamic team at Sacramento Valley Solutions as a Part-Time Customer Service Representative. We're urgently seeking motivated individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling while making a real impact in a collaborative, fast-paced environment. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process transactions and update customer records
- Collaborate with team to improve service protocols
- Document interactions in CRM system
- Meet monthly performance targets for resolution times
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM tools
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Positive attitude under pressure
- Basic knowledge of payment processing systems