Job Description
Join our dynamic team at Express Staffing Solutions as a Part-Time Customer Service Representative! We're seeking energetic individuals to deliver exceptional service to our clients in Milwaukee. This immediate hire position offers flexible hours and competitive pay, perfect for students or professionals seeking supplemental income. If you're passionate about helping others and thrive in fast-paced environments, apply today to start your rewarding career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed customer records
- Identify opportunities to upsell products and services
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including evenings and weekends
- Valid Milwaukee area transportation (public transit accessible location)
- Background check required upon hiring