Job Description
Join our dynamic team at Urban Solutions Inc. as a Part-Time Customer Service Representative in the heart of Manhattan! This entry-level role is perfect for motivated individuals looking to launch their career in a fast-paced corporate environment. We offer flexible scheduling, comprehensive training, and a supportive team culture. Why join us? Competitive hourly pay, professional development opportunities, and the chance to work with Fortune 500 clients. What we offer: Hybrid work options, health benefits for part-timers, and quarterly team-building events.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently using our CRM system
- Document all interactions in Salesforce with 100% accuracy
- Collaborate with sales and support teams to ensure seamless service
- Process returns and exchanges while maintaining high customer satisfaction scores
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet daily performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent required; college degree preferred
- 0-2 years of customer service experience or internship
- Proficiency in Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Ability to work 20-25 hours per week, including weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and commitment to teamwork
- Authorized to work in the United States