Job Description
Join our dynamic team at Baltimore Community Solutions! We're urgently seeking enthusiastic Part-Time Customer Service Associates to deliver exceptional experiences during our busiest evening and weekend hours. Perfect for students, parents, or anyone seeking flexible work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference in our community.
Responsibilities
- Provide outstanding in-person and phone customer support during evening (4 PM - 10 PM) and weekend shifts
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries with empathy and efficiency, escalating complex issues appropriately
- Assist with inventory management, stocking, and store maintenance during operational hours
- Collaborate with team members to ensure seamless service transitions between shifts
- Uphold brand standards in cleanliness, presentation, and customer engagement
Qualifications
- Previous customer service or retail experience preferred
- Availability for flexible evening and weekend schedules (minimum 20 hours/week)
- Strong communication skills with ability to handle diverse customer interactions
- Basic computer proficiency and comfort with POS technology
- High school diploma or equivalent; college students welcome
- Reliable transportation to our downtown Baltimore location
- Ability to stand for extended periods and lift up to 25 lbs