Job Description
Are you a night owl looking for a career that fits your lifestyle? Horizon Support Systems is seeking dedicated individuals to join our team in Seattle, WA. We offer flexible evening and weekend shifts that allow you to maintain a healthy work-life balance while earning a competitive income.
As a key member of our support team, you will play a vital role in maintaining our high standards of service. We value reliability, clear communication, and a positive attitude, even during the late hours. If you are looking for a part-time opportunity that offers autonomy and growth, we want to hear from you.
Benefits of Joining Us:
- Competitive hourly pay with shift differentials for night work.
- Flexible scheduling to accommodate your personal commitments.
- Opportunities for overtime and performance bonuses.
- Modern, inclusive, and supportive work environment.
Responsibilities
- Monitor and respond to customer inquiries via phone, email, and chat during evening and weekend hours.
- Perform routine system checks and data entry to ensure operational accuracy.
- Resolve escalated customer issues with patience, empathy, and efficiency.
- Maintain a clean and organized workspace to ensure safety and professionalism.
- Collaborate with cross-functional teams to improve night-shift processes.
- Document all interactions and resolutions accurately in the CRM system.
Qualifications
- High school diploma or equivalent required.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Proven ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Reliable internet connection and a quiet workspace.
- Basic computer proficiency and typing skills.