Job Description
Are you seeking a rewarding part-time opportunity with a flexible schedule? Apex Flexible Solutions is looking for a dedicated Weekend Customer Support Specialist to join our dynamic team in Charlotte, NC. In this role, you will play a vital part in ensuring our clients receive top-tier service while enjoying a healthy work-life balance.
We pride ourselves on our inclusive culture and are committed to professional growth. Whether you are a student looking for weekend hours or a professional seeking supplemental income, we have the perfect role for you.
Responsibilities
- Manage Customer Inquiries: Respond to customer questions via phone, email, and chat during weekend shifts with a focus on resolution and satisfaction.
- Issue Resolution: Troubleshoot and resolve product or service issues efficiently, escalating complex cases to the senior team when necessary.
- CRM Management: Accurately update and maintain customer records in our internal database to ensure seamless service continuity.
- Documentation: Document all interactions and resolutions according to company policies and quality assurance standards.
- Feedback Collection: Gather customer feedback and share insights with the management team to help improve our services.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we provide comprehensive training for motivated candidates.
- Availability: Must be available to work weekends (Saturday and Sunday) and be flexible with shift timings.
- Skills: Strong verbal and written communication skills; ability to multitask in a fast-paced environment.
- Technical Proficiency: Basic computer skills and familiarity with CRM software (e.g., Salesforce, Zendesk) is advantageous.